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Frequently Asked Questions
Order
How do I purchase a product on the site?
- Click “Add to cart” button on the products you wish to purchase.
- Continue add other products into the cart or click the “Cart” to check what products you added in cart.
- Click the “Go to Checkout” to proceed your payment for the products.
- You’ll reach a log in page where you may choose express checkout with your google pay or if you don’t have an google pay account yet, you need to fill up your shipping address and contact information before you proceed your payment.
- You’ll need to confirm your shipping address and shipping options.
- Next you’ll need to choose your payment method then agree with the Privacy Policy and click “Place Order” to complete the order.
How to track my order?
Once we delivered, we will send you a tracking number to your email.
Account
How do i change my personal information and shipping address?
Log-in your account → Click on “Addresses” → Edit your Shipping address here.
Log-in your account → Click on “Account details” → Edit your account information here.
I forgot my Password for my account. What should I do to retrieve it?
When trying to log in, click on “Lost your password?” and fill your email that used to register the account in the box and press Reset password. A verification email will be sent to your email. You will be able to reset a new password for your account through your email.
Service Center
Where is the Service Center located?
Our service centre is located at LOT 2208, JALAN KUSTA, KG.JAYA INDUSTRIAL AREA, 47000 SUNGAI BULOH, SELANGOR D.E., MALAYSIA.
What are the operating hours?
Monday to Friday: 8 am – 5 pm
Saturday , Sunday & Public Holiday: Closed
Warranty
How to redeem the product warranty?
Please bring the Warranty Card in the carton box and fill up your personal details especially the serial number of the product, and send it to our service centre. Our service centre is located at LOT 2208, JALAN KUSTA, KG.JAYA INDUSTRIAL AREA, 47000 SUNGAI BULOH, SELANGOR D.E., MALAYSIA.